Returns & Refund Policy

Our Policy

At Discount Vape Deals UK, we operate on a no-returns policy model to maintain our significantly discounted prices. This policy is fundamental to our business model and allows us to offer premium vaping products at the lowest possible prices.

Why We Don't Accept Returns

Our business model is built on offering high-quality products at deep discounts through:

• Closeout deals and overstock items
• Products with packaging imperfections
• Steeped e-liquids approaching their best-before date

To maintain these low prices, we've eliminated the operational costs associated with processing returns. This decision allows us to pass maximum savings directly to our customers.

Exceptions to No-Returns Policy

While we maintain a no-returns policy for 99% of situations, there are specific circumstances where we are legally required to accept returns or provide refunds. For instance:

• We made a mistake in packing your order (i.e. incorrect items shipped)
• Items not received and this has been confirmed by the courier
• Items not as described (which is very rare as we very transparently describe each product in detail)

Product Quality Guarantee

Despite our no-returns policy, we guarantee that:

• All products are 100% authentic from authorised manufacturers
• Unless otherwise stated, products are properly sealed, in brand new and unopened condition
• Any cosmetic imperfections or packaging errors are clearly disclosed in product descriptions

How to Report Issues

If you receive a damaged product, incorrect item, or haven't received your order, please contact us within 48 hours of delivery (or expected delivery date) with:

• Your order number
• Description of the issue
• Photos of damaged items (if applicable)
• Any other relevant information

Refund Process

For valid claims under our exceptions policy:

• Refunds will be processed within 14 days of claim approval
• Money will be returned to the original payment method
• Shipping costs will not be refunded for valid claims

Consumer Rights

While we operate on a no-returns policy, this does not affect your statutory rights under UK consumer law. You maintain all rights regarding:

• Products that are not as described
• Products that are not fit for purpose
• Products that are not of satisfactory quality upon receipt

Contact Us

If you have any questions about our returns policy or need to report an issue, please contact us at: info@discountvapedeals.co.uk